Worcester State University’s Information Technology has several teams that deliver a variety services essential for learning, teaching, and working effectively.
End-User Services The End-User Services group’s highly experienced, professional, and certified employees respond to requests for technical assistance by diagnosing and resolving everyday technical problems. We provide phone or email support via the Help Desk as well as desk-side support on an as-needed basis. We also offer support via the Laptop Repair Depot. We strive to go above and beyond to assist members of the Worcester State community.
Multimedia Services The Multimedia Services group develops and assists in the development of multimedia content for class and University use, maintains and develops Worcester State’s audio/visual technical infrastructure, helps design and train faculty in online course development, and provides end-user support for multimedia, audio/visual, and Blackboard. Contact us via multimedia@worcester.edu to request our services. For technical assistance, please submit a Help Desk Request Form.
Infrastructure Services The Infrastructure Services group is responsible for Worcester State’s wired network infrastructure, the campus wireless network, data centers and backup systems, Internet access, file and print services, and network security. We maintain all servers on campus, including physical and virtual server environments. We also manage the telephone network, voice-mail system, and voice-over-IP services. We oversee the campus’ Active Directory, user authentication, email account creation, and cloud-computing services. To request our services, please submit a Help Desk Request Form.
IT Administrative Services The IT Administrative Services group provides support for Worcester State’s administrative databases. We assist staff and faculty with reporting and data needs from Colleague, Worcester State’s student information system. We provide support to faculty, staff, and students for WebAdvisor, the web-based Colleague tool that is widely used for easy access to registration, grading, advising, and budget information. We also assist staff and faculty with various other administrative databases, including Starfish, 25Live, AccuTrack, BusinessObjects WebIntelligence, Blackbaud, AcademicWorks, and ImageNow. We are responsible for software development, implementation, upgrades, documentation, reporting support, and troubleshooting for all administrative databases.
