How To:  Check if supported Dell is still under Warranty

The IT HelpDesk/Laptop Repair Depot provides support for Hardware and Software issues on supported models of Dell Laptops (those purchased by the College or via the Laptop Access Program).  However, laptops may be at/near end of warranty, if 3 year service plan was purchased.   To check warranty coverage click here ->Check Warranty Coverage, you will need the Dell Service Tag # to research (available under laptop).

Out of Warranty Units:

Hardware:

• The IT HelpDesk/Laptop Repair Depot can NOT provide any HARDWARE support (mother board, keyboard, screen, hinges etc.) to these units.
• Exception - when the user orders the needed part directly from Dell (part is shipped to user NOT to IT) and brings the part(s) to the IT HelpDesk/Laptop Repair Depot (in original box) we can support for 1 additional year at a cost of $20.00 ($ must be in common funds on OneCard).

Software:

• The IT HelpDesk/Laptop Repair Depot can support the unit if software repairs (reimaging, removing spyware etc.) are needed beyond the warranty period at a cost of $20.00 ($ must be in common funds on OneCard).

In Warranty Units:

Hardware:

• The IT HelpDesk/Laptop Repair Depot will provide HARDWARE support (mother board, keyboard, screen, hinges etc.) to these units up to the end of warranty at no cost.

Software:

• The IT HelpDesk/Laptop Repair Depot can support the unit if software repairs (reimaging, removing spyware etc.) during the warranty period.

If you have any questions, please contact the IT HelpDesk/Laptop Repair Depot ->Contact Us.