Telephones, Voicemail, and Conference Calling at
Information Technologies
June 2006
If y=
ou have
questions or problems on the use of the phone system or other information
technology questions,
contact the Help
Desk via the web form at http://it.worcester.edu or 508.929.=
8856.
Table of Contents
Basic Functions For Single Line
Phones
Put Call 1=
on
Hold and Place Another Call
To Place a=
Call Using
Abbreviated Dialing
Basic Func=
tions
For Multi-Line Phones.
The Audix
(Voicemail) Messaging System
Logging in=
to
Audix for the First Time.
How to Cha=
nge
the Greeting Heard by Callers
Logging in=
to
Audix After a Password Has Been Created
Basic Functions for Single Line
Phones
The most c=
ommon
single line sets are the one button and four button phones.
|
One Butt=
on
Phone |
|
Four But=
ton
Phone |
|
|
|
|
![3D"Ph_Sing=](3D"file:///C:/51615516/Phones_rev_files/image007.jpg")
![3D"Ph_Sing=](3D"file:///C:/51615516/Phones_rev_files/image008.jpg")
Placing a =
call
on hold allows
a telephone call to be kept on the line while another call is answered or =
the
recipient of the call steps away from the phone.
1.&=
nbsp;
Pick up the
phone’s receiver and answer the call.
2.&=
nbsp;
Press the =
Recall or Flash button.
3.&=
nbsp;
Dial the H=
old
code #1.
4.&=
nbsp;
Place the
receiver on the desk.
1.&=
nbsp;
With the
original call on hold, hang-up the phone’s receiver.
The phone will ring.
2.&=
nbsp;
Pick up the
phone’s receiver.
Put Call 1 on Hold and Place Another Call<=
/b>
1.&=
nbsp;
Pick up the
phone’s receiver and answer the call.
2.&=
nbsp;
Press the =
Recall or Flash button.
3.&=
nbsp;
Dial the H=
old
code #1.
4.&=
nbsp;
Dial the s=
econd
number.
Transferri=
ng a
call sends the call to another extension.
1.&=
nbsp;
Pick up the
phone’s receiver and answer the call.
2.&=
nbsp;
Press the =
Recall or Flash button.
3.&=
nbsp;
Dial the p=
hone
extension for the phone where the call is to be transferred.
4.&=
nbsp;
Hang up.
5.&=
nbsp;
In step 3,=
if
there was no answer or you dialed the wrong number, press Recall twice to return to the held call.
Call forwa=
rding
allows calls to the phone to be redirected to another campus phone extensi=
on.
1.&=
nbsp;
Pick up the
phone’s receiver.
2.&=
nbsp;
Dial the C=
all
Forwarding activation code *2=
.
3.&=
nbsp;
Dial the c=
ampus
phone extension for the phone where you want calls to go.
4.&=
nbsp;
Hang up the
phone’s receiver.
When forwa=
rding
calls to another phone, some people find it helpful to attach a note to the
phone reminding them to cancel call forwarding.
It is nece=
ssary
to cancel call forwarding on a phone whose calls have been forwarded to an=
other
number.
- Pick up the phone’s
receiver.
- Press #2
- Hang-up the phone’s
receiver.
1.&=
nbsp;
Answer the=
call
by picking up the receiver.
2.&=
nbsp;
With the c=
aller
on the line, press the Recall (one
button phone) or Flash (four =
button
phone) button.
3.&=
nbsp;
Dial #6, the
1.&=
nbsp;
From any c=
ampus
phone, dial the Answer-Back code =
*6.
2.&=
nbsp;
Dial the
extension for the phone where the call is parked.
You should be connected to the call.
Conference
calls allow a third party to be added to a call.
1.&=
nbsp;
Press Recall, Flash, or Flash the switch-hook.
2.&=
nbsp;
Dial the number of the third party.
3.&=
nbsp;
Press Recall, Flash, or Flash the
switch-hook.
4.&=
nbsp;
You may
conference three callers using a single-line telephone (you, your original
caller, and one additional caller)
To Drop the third party:
1.&=
nbsp;
Press Recall.
Abbreviated
dialling allows numbers that are dialed frequently to be assigned an access
code and programmed into the phone.
Entering the assigned access code will dial the number.
From your telephone:
1.&=
nbsp;
Write the
numbers you wish to program on a sheet of paper.
Number them 1-10.
10 is represented by a zero.
These are the item numbers.
2.&=
nbsp;
Lift the
handset.
3.&=
nbsp;
Dial the
program code *0.
4.&=
nbsp;
Dial the a=
ccess
code for your personal list.
5.&=
nbsp;
Dial the i=
tem
number from your list.
6.&=
nbsp;
Dial the
telephone number from your list.
7.&=
nbsp;
Press the =
# sign.
8.&=
nbsp;
To enter
additional numbers, repeat steps 5, 6, and 7.
9.&=
nbsp;
Hang up to=
end
programming.
To Place a Call Using
Abbreviated Dialling
1.&=
nbsp;
Dial the
Personal List code #7.
2.&=
nbsp;
Dial the i=
tem
number from your list (1-10).
Automatic
call-back allows a call to be placed to a number that returns a busy signa=
l or
has a call waiting tone. Aut=
omatic
call-back keeps trying to reach the number and sends a three burst priority
ring if the extension becomes available.
1.&=
nbsp;
Press the =
Recall or Flash button.
2.&= nbsp; Dial the Automatic Call-back code *5.<= o:p>
3. Hang up.
You will receive a three burst priority ring when the extension you tried =
to
reach becomes available.
1.&=
nbsp;
Dial #5
Basic Functions for Multi-Line
Phones
|
Models 7=
406
and 7410 are common |
|
·
The 7406
phone has a display and a two-way speaker. ·
The 7410
phone does not have a display and has a one-way |
![3D"Ph7406_=](3D"file:///C:/51615516/Phones_rev_files/image009.jpg")
Placing a =
call
on hold allows a telephone call to be kept on the line while another call =
is
answered or the recipient of the call steps away from the phone.
1.&=
nbsp;
Press Hold.
A blinking=
light
will display next to the button for the line on which the call is held.
1.&=
nbsp;
Press the
button for the line on which the line is being held.
Transferri=
ng a
call sends the call to another extension.
1.&=
nbsp;
Pick up the
phone’s receiver to answer the call.
2.&=
nbsp;
Press Transfer.
3.&=
nbsp;
Dial the p=
hone
extension for the phone where the call is to be transferred.
4.&=
nbsp;
Press Transfer again.
The transfer is complete.
Call forwa=
rding
allows calls to the phone to be redirected to another campus phone extensi=
on.
1.&=
nbsp;
Pick up the
phone’s receiver.
2.&=
nbsp;
Dial the C=
all
Forwarding activate code, *2.=
3.&=
nbsp;
Dial the c=
ampus
phone extension number for the phone where you want the calls to go.
It is nece=
ssary
to cancel call forwarding on a phone whose messages have been forwarded to
another phone.
1.&=
nbsp;
Pick up the
phone’s receiver.
2.&=
nbsp;
Press #2.
3.&=
nbsp;
Hang-up the
phone’s receiver.
1.&= nbsp; With the c= aller on the line, press Transfer.<= o:p>
2.&=
nbsp;
Dial the <=
st1:place
w:st=3D"on">
3.&=
nbsp;
Press Transfer.
1.&=
nbsp;
Dial the
Answer-Back code *6.
2.&=
nbsp;
Dial the
extension of the telephone where the original call was received.
You are connected to the call.
Call pick-=
up
allows a call ringing from another extension in your group to be picked up=
.
Several phone “groups” exist on campus. For people who work in close prox=
imity
and need to “cover” incoming calls, this might be a helpful
feature.
To determine if your phone is included in an existing group, try this
feature. If it doesn’t=
work,
call the
1.&=
nbsp;
Press the =
Call Pick-up button or dial the =
Call
Pick-up access code *7.
You are connected to the call.
A conferen=
ce
call allows additional parties to participate in your call.
1.&=
nbsp;
With the c=
aller
on the line, press Conference=
.
2.&=
nbsp;
Dial the i=
nside
or outside number.
3.&=
nbsp;
Press Conference.
All of the parties are connected.
4.&=
nbsp;
Repeat for=
each
additional party (Up to 5, plus the person making the call).
The last n=
umber
dialed on the phone can be redialed.
1.&=
nbsp;
Press the =
Last Numb button or dial the Last
Number Dialed access code *9.=
This
immediately sends all calls to a coverage point, usually voicemail. Calls also can be programmed to g=
o to
someone else first, then, voicemail.
1.&=
nbsp;
Press the =
Send Calls button or dial the Send All Calls code *3.
1.&=
nbsp;
Press the =
Send Calls button or dial the Se=
nd
Calls cancel code #3.
Automatic
call-back allows a call to be placed to a number that returns a busy signa=
l or
has a call waiting tone. Aut=
omatic
call-back keeps trying to reach the number and sends a three burst priority
ring if the extension becomes available.
1.&=
nbsp;
Press the =
Recall or Flash button.
2.&= nbsp; Dial the Automatic Call-back code *5.<= o:p>
3.&=
nbsp;
Hang up.
1.&=
nbsp;
Press auto
call-back during call attempt or use the auto call-back code, #5.
2.&=
nbsp;
Hang-up the
receiver.
In order to
record a personal greeting or receive messages from people who have called=
, it is
necessary to dial into the voice messaging system.
A password
needs to be entered each time the messaging system is accessed. Contact the
Logging into Voicemail for the First Time<=
/b>
1.&=
nbsp;
Dial into
Voicemail.
If on campus, dial extension 8122=
.
If off campus, dial 1 508 929-8122 or 508 929-8122.
2.&=
nbsp;
Enter the =
WSC office phone extension assigned
to you followed by the # =
sign.
When Voicemail asks for your password, enter
the Voicemail password, followed by the # key.
3.&=
nbsp;
Six option=
s are
available (1,=
2, and
3 are mentioned on the voice message. 4, 5, and 7 are listed under
“Create New Password/Three additional items also exist” below)=
.
4.&=
nbsp;
When satis=
fied,
press # to approve.
1.&=
nbsp;
Complete s=
teps
1 and 2 above (Logging into Voicemail for the First Time).
2.&= nbsp; Using the keypad on the touchtone phone, enter a new password (Between 5 and 15 digi= ts, 0-9) followed by the # sign.<= o:p>
3.&=
nbsp;
Re-enter t=
he
new password and # sign.
Voicemail will recite the first 3 items on the Activity Menu
1. Create Messages.
2. Get Messages.
3. Administer Personal Greet=
ings.
Three additional items also exist.
4. Check status of Outgoing
Messages
5. Change (Password, mail li=
sts,
re-record name, etc.)
6. There is no item 6.
7. Scan Messages.
It is a go=
od
idea to write down your personal greeting prior to recording it.
1.&=
nbsp;
Write down=
your
personal greeting.
2.&=
nbsp;
Log into
Voicemail.
3.&=
nbsp;
Press 3 Administer
Personal Greetings.
4.&=
nbsp;
Press 1 Create,
Change, or Delete a Greeting.
5.&=
nbsp;
Using the
keypad on your touchtone phone, e=
nter a
Greeting Number (1, 2, 3, etc.).
6.&=
nbsp;
At the ton=
e, record your greeting. When finished, press #.
7.&=
nbsp;
To use this
greeting for all calls, press 1. The greeting will be active.
8.&=
nbsp;
Or…P=
ress # to store the greeting. The greeting will not be activate=
d, but
will be stored for future use.
How to Change the Greeting Heard by Callers
How to Activate One of Your Stored Greetings
1.&=
nbsp;
Log into
Voicemail.
2.&=
nbsp;
Press 3 Administer Personal Greetings.=
3.&=
nbsp;
Using the
keypad, enter the number of the greeting you wish to activate (i.e. 1, 2. =
3,
etc.)
4.&=
nbsp;
Press # when finished.
Logging into Voicemail After a Password Has Been
Created
- Dial into Voicemail.
If on campus, dial extension 8122.
If off campus, dial 1 508 92= 9-8122 or 508 929-8122 - Enter the WSC office phone extension assigned to yo= u followed by the # sign.<= o:p>
- Enter your Password and #
To Record Messages, press 1
To Get Messages, press 2
To Administrator Personal Greetings, press 3.
If y=
ou have
questions or problems on the use of the phone system or other information
technology questions,
contact the